We want to give you clear guidance so you know what’s expected and can provide a 5-star customer experience for every delivery.
We advise all merchants to meet four basic requirements: overall rating, response rate, cancellations, and acceptance of deliveries. These areas set you up for success on the third party marketplaces as they invest heavily in driving traffic to their channel. They view these visits as "their" customers and insist on high standards for the experience. The better you perform operationally, the more success you will have.
Beyond the basics, you’ll also get reviewed by customers who order with you.
Onboarding Expectations Guide:
Download and review the file posted below for a more detailed overview of what to expect in onboarding.
Please contact us if you have any questions.
Email: [email protected]
Phone: +1 (267) 263-7197