Merchant payouts are made every 15th and the last day of the month.
Delivery Service Partners ("DSPs") receive payment, handle disputes, and proceed with disbursement to Lula.
There is a turnaround time period of ~5-10 days to consolidate all transactions from the DSPs
It takes 1-4 days for Epay/checks to arrive.
Overall, it may take roughly 12 days for each payment to reflect in your account
Payment Flow Example
Calculations
For DSP's there is a revenue share model that depends on the type of order received. Here is a table of the most current set of DSP prices for Lula retailers:
UberEats · Delivery: 20% · Pickup: 12%
| Grubhub · Delivery: 15% · Pickup: 0%
| DoorDash · Normal Delivery: 15% · DashPass Delivery: 25% · Double Dash (Secondary Orders): $1.90/order · Pickup Orders: 12% |
DSP's are only aware of the price shown to the customer for purposes of calculating revenue share. So if you markup a $10 product 30% ($10 + $3 = $13) then the DSP will charge their revenue share on the final price of $13.
Example 1:
Retail Price: $10.00
Mark-up (30%): $3.00
Final Price: $13.00
UberEats Delivery (20%): -$2.60
Amount remitted by DSP: $10.40
Amount remitted to you by Lula: $10.40
If you are on a plan with Lula that includes a revenue share - for example %10, Lula calculates the revenue share on the "retail price" which you submit in our system before markup.
Example 2:
Retail Price: $10.00
Mark-up (30%): $3.00
Final Price: $13.00
UberEats Delivery (20%): -$2.60
Amount remitted by DSP: $10.40
Lula Rev Share (10%): $1.00
Amount remitted to you by Lula: $9.40
In this case, even though you marked up the product 30%, your final distribution was 6% below retail, because the DSP's calculate revenue share on the final price which is the only price they see.
NOTE: Taxes are handled differently by state and by DSP. For 3rd Party marketplace orders, Lula follows the policies of each DSP.
Regarding Rounding
For the fee %'s above, often the exact calculation results in more than two decimal points and the DSP's handle this by rounding to the closest two decimal payout number. For example, for an order that equals $15.21 (price to customer), UberEats charges 20%. That calculation results in a marketplace fee of $3.0420. The final payout will be $3.04 as UberEats rounds to the closes two decimal payout (19.987% vs 20%). For an order that is $23.69, the payout calculation at 20% is $4.7380 and the final payout is $4.74 resulting in a final calculation % of 20.008% vs the 20% stated.
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Please contact us if you have any questions.
Email: [email protected]
Phone: +1 (267) 263-7197