⚠️ Always start in a private / incognito window.
Uber signs you in with whatever Uber session the browser already has. If you're already signed in to any Uber Eats account, clicking Authorize connects that account — no login prompt, no warning. Lula can't show which account was used, so you'd only notice when the wrong stores appear.
Before you start
Check each store, before opening the wizard:
✅ Store exists in LSM — you map Uber Eats locations to Lula stores. No store, nothing to pick.
✅ Name and address filled in — matching compares these. Close match = Auto-matched. Poor match = manual selection.
✅ Not already mapped — one Lula store can only be used once.
You'll also need the Uber Eats login for that account.
The steps
1. Integrations → Uber Eats → Connect
2. Click Authorize, then sign in on Uber's page
Uber sends you back to Lula automatically.
3. Pick brands — only appears if the account has more than one. Otherwise skipped.
4. Tick the Uber Eats locations to connect
Search by name, address or city/state if the list is long. Select All applies to whatever the search is currently showing.
5. Match each Uber Eats location to a Lula store
Lula pre-matches on name and address. Check the status on each row:
Auto-matched — Lula is confident
Needs Review — changed, or Lula wasn't sure
Assignment Required — pick a Lula store from the dropdown
One Lula store can only be used once, and at least one location must be matched.
6. Review the summary and click Activate
Screenshot: Step 5 — Confirm & Activate
Done — orders and menus start syncing.
Changing it later
Integrations → Uber Eats gives you:
Edit Locations — add or remove locations, or re-point one at a different Lula store
Reconnect Account — shown when Uber access expires; sign in again (private window)
Disconnect — removes the connection and its mappings
Common issues
What you see | What to do |
Locations don't look like this merchant's | Wrong Uber Eats account was connected. Disconnect, reopen in a private window, connect again. |
Store missing from the list | Check the right brand was selected, and that the store is on that Uber Eats account. |
List is completely empty | Try again. If still empty, escalate. |
"1 selected" but nothing ticked | A previously connected location no longer exists on Uber Eats. Escalate to clear the stale mapping. |
No orders after activating | Mappings can save even if activation didn't complete. Escalate with the store name. |
FAQ
Can I connect several stores at once? Yes — tick as many locations as you like and match them all on the next screen.
Can I change the matching later? Yes, via Edit Locations.
Does Lula show which Uber Eats account is connected? No — Uber's API doesn't give us the signed-in user, which is why the private-window step matters.
Can I cancel partway? Yes. Nothing saves until you click Activate.
Questions or screenshots to add? [email protected]