We’re sorry to hear that you experienced an issue with your tablet. We’re here to help immediately, so you can continue managing your Lula store.
For Broken Devices:
If the damage/defect is caused due to a defective tablet or a Lula-related issue, Lula Convenience will send a replacement tablet free of charge within 3-5 business days.
If the damage/defect is caused by the user, there will be a tablet replacement fee. Please contact our support team for the fee costs.
In either case, the defective tablet must be returned to Lula Convenience. Reach out to our team at [email protected] so we can assist you as soon as possible with the process for returns.
Our team will send a return label to initiate the return process for the damaged device. The device must be returned to us within 7 to 10 business days.
For Lost/Stolen Devices:
If the device is lost or stolen while in transit, you will not be charged a replacement fee. Lula Convenience will assume responsibility for any tablets lost while in transit.
If the device is lost or stolen while in possession of the Merchant, a replacement fee will be charged. Lula Convenience does not assume responsibility for tablets lost or stolen while in the control of the Merchant.
Once you have realized a tablet is lost or stolen, please contact the Lula Team immediately on the Lula Store Platform chat box, at 267-263-7197, or [email protected].
You can purchase a replacement tablet directly through the Lula S
Please contact us if you have any questions.
Email: [email protected]
Phone: +1 (267) 263-7197